Healthcare worker signups
Improve the overall booking experience while removing the barriers to entry for low-income, rural healthcare workers.
The UX measurement metrics are still currently in progress but I decreased the length of the signup process by 36% for Covid positive patients and 21% for Home away from home patients.
Due to the urgency and nature of this project and the pandemic I had to put my “design ego” aside and prioritize the necessities for achieving the business objectives within its constraints.
The WhatsApp chatbot is still currently under development and I am excited to share the outcome once it’s out of UAT.